Terms & Conditions
1. Orders
The minimum order is 10 units for candles, cigars, tea cases, mignonnettes, soaps and seed bags to be sown. Other items are sold in sets and do not require a minimum order.
To order a sample, contact us!
It is not possible to put different flavors on the same order.
The tailoring times are between 4 and 8 weeks (shipping included). This is why we advise you to place your order approximately 3 to 6 months before the date of your event.
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2. Personalization
When you order a personalized product, we ask you to indicate your first names as well as the date of your event. The visuals cannot be modified in other points EXCEPT the color of your first names which can be modified
If you want to benefit from a completely new and personalized visual according to your theme, your color code or containing your invitations / announcements, you can order contact us. We will be pleased to make your custom wedding logo, at no extra charge.
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3. Gift card
Gift card valid for 1 year from the date of purchase and can be used throughout the site with no minimum purchase.
To use your gift card:
1) Connect to the site www.latelierdesoizic.com
2) In the contact tab: Give us your card number (top left)
3) Within 72 hours, you will receive your promo code!
All you have to do is choose your products and add your promo code in the "Codes and other promotions" tab when placing your order.
4. Deadlines
The deadlines are 4 to 8 weeks. It is therefore preferable to order at least 2 months before your event
If you still want your order and you are out of time, the node and label assembly will be made by the buyer, upon receipt of his order.
You will find in your package an envelope including the perforated hanging labels and a second envelope including the thread or the ribbon (depending on the product chosen)
5: QUESTIONS
Do you discount prices?
No . We do not apply a lower price for placing a large order. We do everything "hands" is the creation time of a product and the same regardless of the quantity ordered.
However, from 500 euros of purchase, you can benefit from a promotional code of 5%
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Do you do tailor-made?
Yes. You have the choice between choosing an existing visual or ordering a custom visual in the tab "logo creation request"
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Do you have a workshop to see your work?
We do not have a physical showcase, but we can meet you with our different products, around 20 km from Nîmes
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As a customer, you can cancel an order within 14 days and you will be refunded the amount of the order to the account with which you paid for your order.
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When an order is placed, you will receive an order confirmation at the email address provided during payment, containing information about the content and price of the order.
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The Soizic workshop accepts returns within 14 days if the items have not been used, altered, washed or otherwise handled. Items must be returned in their original packaging.
Items cannot be returned to L'atelier de Soizic without the prior written consent of L'atelier de Soizic and are subject to return costs.
As a buyer, you can choose from the mentioned delivery options and a time that is most convenient for you. The Soizic workshop cannot be held responsible for any damage caused during transport or due to any delay beyond its control:
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The protection of your privacy is essential in the eyes of L'atelier de Soizic (hereinafter interchangeably referred to as "L'atelier de Soizic", "us" and "us", "data controller"). We take care to protect your privacy when you visit our website or when ordering online.
The Soizic workshop provides products and services and acts as the data controller for the personal data that you provide when you place an order.
You can contact the Data Protection Officer of L'atelier de Soizic using the contact form at the bottom of this page.
This privacy policy defines how your personal data is collected, processed and shared during your visit to the site or your order on latelier-de-soizic.sumup.link ( website ").
What personal data do we collect?
When you make or attempt to make a purchase through the Website, we collect certain data about you, including your name, billing address, delivery address, payment information (including credit card numbers), your email address and phone number. This information is called “Order Information”.
When you visit the Website, we automatically collect certain information about your device, including data about your internet browser, your IP address, your time zone; some cookies are installed on your device. In addition, when you browse the Website, we collect information about the specific pages or products you visit, the sites or search terms that redirected you to the Website, as well as data on how you interact with the Website. This automatically collected data is referred to as “Device Information”.
We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or your computer; they usually contain an anonymous unique identifier. For more information about cookies and how to disable cookies, see http://www.allaboutcookies.org.
- "Log files" track activity on the Website and collect data, including your IP address, browser type, internet service provider, referring / exit pages and time stamps.
- The "beacons", "beacons" or "pixels" are electronic files used to record information on the way you navigate on the Website.
How do we treat your personal data?
Order Information is generally processed in order to fulfill orders placed on the Website (including in order to process your payment information, manage shipping terms and issue invoices and / or order confirmation. ). In addition, this Order Information is processed in order to:
- communicate with you;
- control the orders in order to detect any risks or fraud and
- send you informative or advertising communications concerning our products and services if these communications comply with the preferences you have shared with us.
The data concerning you are processed in order to meet our contractual obligations towards you (for example in the event of an order on our Website), or to defend in any other way our legitimate commercial interests as listed above.
Information relating to the device (in particular your IP address) is collected in order to detect possible risks and fraud, and more generally in order to improve and optimize the Website (by generating, for example, an analysis of data relating to the way which our users navigate and interact with the Website), and to assess the impact of our marketing and advertising campaigns.
Sharing of personal data concerning you
We share your personal data with third parties so that we can process it in accordance with the conditions set out above. For example, we use SumUp to improve our online store. We also use Google Analytics to help us understand how our customers use the site - to learn more about how Google uses personal data about you, see the following page: https://www.google.com/ intl / en / policies / privacy /. You can deactivate Google Analytics by clicking on the following link: https://tools.google.com/dlpage/gaoptout.
We may share data under contracts with service providers who contribute to some of our activities. These contracts stipulate that the service providers in question are entitled to process data concerning you only for the purposes of the services they perform on our behalf and refrain from using them for their own benefit.
Likewise, we may disclose personal data concerning you in order to meet a legal or regulatory requirement, a subpoena, a search warrant and / or any other legitimate request for information that we receive. , or to protect our rights in any other way.
International data transfer
We may transfer the data collected about you to third parties acting on our behalf located in countries outside the European Economic Area ("EEA") or in countries considered by the European Commission as offering a level of data protection. satisfactory. These other countries may not offer the same level of protection to the data collected about you; however, we will continue to collect, store and process data about you at all times in accordance with this Privacy Policy and applicable data protection law. We will ensure that data is only shared with organizations offering an appropriate level of data protection in accordance with applicable data protection law and that satisfactory contractual terms are entered into with these parties.
Your rights
If you are subject to the GDPR, you have a right of access to the personal data that we hold concerning you and a right to rectify, update and delete this data; you also have the right to request the cessation of the processing of data concerning you, to oppose profiling and the automated processing of data concerning you; you also have the right to limit the processing and transfer of your data (right to portability) in certain circumstances. To exercise any of these rights, please contact us using the contact details below.
You have the right at any time to withdraw your consent to the processing of data concerning you, the legal basis of which is your consent, by contacting the Data Protection Officer (DPO) at the address indicated.
To exercise any of these rights, please contact us using the contact form below.
You also have the right to lodge a complaint with the competent supervisory authority.
The list of the competent authority of each country can be found on the website of the European Community: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Data retention
When you place an order through the Website, we will keep the Order Information for as long as necessary to perform our services or for as long as applicable laws require. At the end of this period, your personal data will be deleted.
Modifications
We have the right to modify this Privacy Policy from time to time, for example, to reflect changes in our practices or for any other operational, legal or regulatory reason.
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